Shipping Policy

Territory and delivery charge

We ship physical products to street addresses in the contiguous United States and DC, excluding Alaska, Hawaii, territories and PO boxes. Standard shipping is $6.95 per order and free when the merchandise subtotal reaches $60. Preparation takes 1–2 business days after payment confirmation; transit normally takes 3–6 business days, for 4–8 business days total. Business days are Monday–Friday excluding US federal holidays.

All prices are USD. Any applicable sales tax is included in the listed product prices and the delivery charge. Checkout adds no separate tax amount. The amount shown in your order summary is the amount to be confirmed; we will not silently change it.

When the delivery clock starts

Submitting checkout sends an order request. We check the listed items, your address and any compatibility questions, then provide written confirmation and bank-transfer instructions. Preparation starts only after receipt of the agreed payment. An unpaid request is not a dispatched parcel.

Dispatch and tracking

Once a parcel has been handed to a carrier, we provide the available dispatch and tracking details through direct correspondence. The website does not automatically send a shipment email. Orders are sent together where practical; any split shipment is discussed first without adding an unagreed fee.

Address changes, delays and loss

Send corrections with your order reference before dispatch. We cannot guarantee a reroute once a parcel is with the carrier. If an order has not arrived by the end of the stated 8-business-day window after payment confirmation, contact us so we can check the address and investigate the shipment. Do not place a replacement order while an investigation is open unless agreed.

Damaged and incorrect deliveries

Keep the packaging and take clear photographs of damage or the wrong item when safe to do so. Report the issue promptly, ideally within 7 days of delivery; this reporting target does not remove any applicable consumer rights. We cover reasonable return shipping for an item sent incorrectly or received defective and agree replacement or refund under the Returns Policy.

Questions before shipping

Contact A BETTER VIEW AUTO GLASS, LLC at [email protected] or +1 (719) 322-8075. Registration 20248295832. Correspondence and authorized postal returns: 12430 Lazy E Rd, Peyton, CO 80831, US. Please contact us before sending a return; this is not a walk-in collection point.